Before contacting technical support we recommend checking our knowledge database – it contains many useful information that could help resovling the problems – you can access it under http://faq.euronas.de

You can reach our technical support via support@euronas.com or via phone +49 (0) 89 69760724 .

First time response to email requests is currently in over 90% of the cases within first 2 hours – in over 80% the cases the issue is resolved within 24 hours

In order to provide competent technical support please provide following information with your request:

• Serial number of the product
• Log files of the server (you can get these under “Help” – “Download log files for technical support”)
• Motherboard (Manufacturer, Type, BIOS Version)
• Name of the networking controller
• Hardware Raid Controller (Manufacturer, Type, BIOS Version)
• Hard Drive Information (Manufacturer, Type, Revision)